Shipping policy

SW Built – Shipping Policy

SW Built offers delivery options based on the products in your order, the supplier fulfilling them, and your delivery address. Available rates and options are shown at checkout before you pay.

UK Delivery Our store is primarily set up for UK customers. If a delivery option is available for your address, the applicable rate will be displayed at checkout. If no option is shown, we are not currently able to ship that order to your address.

Processing & Delivery Times Dispatch and delivery times vary between products and suppliers. Any timeframes shown at checkout or in order updates are estimates, not guarantees. Where tracking is available, it will be sent once your order has been dispatched.

Orders from More Than One Supplier Some products are fulfilled directly by approved suppliers. If your order contains items from different suppliers, they may arrive separately with individual tracking details.

SW Built Originals SW Built furniture, made-to-order products, and fitted storage solutions are generally handled by enquiry, local fitting, or collection unless delivery has been specifically agreed. Your product page or order confirmation will confirm the arrangement that applies.

Delivery Problems If an item arrives damaged, the wrong item is delivered, or a parcel appears to be missing, please contact us as soon as possible at swbuilt@outlook.com. For damaged deliveries, keep the packaging and take clear photographs so we can resolve the issue quickly.