This policy applies to SW Built furniture, modular bed systems, kitchen units, storage solutions and other products made or adapted to an agreed vehicle or specification. It should be read alongside our general returns policy and does not affect your statutory rights.
Before an order is confirmed
Please provide the van make, model, year, wheelbase, relevant measurements, photographs and the features you require. We will confirm whether the proposed product is suitable, agree the specification and provide the price, expected lead time and fitting or collection arrangement before the order is accepted.
Lead times
Our typical lead time is 3–4 weeks from order confirmation. This is an estimate and may vary with the agreed design, materials, supplier availability and workshop schedule. We will tell you if the expected completion or fitting date changes materially.
Changes to your specification
Any requested change must be agreed in writing. Changes may affect the price and completion date. We will confirm those effects before carrying out additional work.
Cancellations
Made-to-order, bespoke or personalised products are produced for an agreed vehicle and specification. The standard cancellation right that applies to many online purchases may not apply to goods made to your specifications or clearly personalised.
If you wish to cancel, contact us immediately at swbuilt@outlook.com. Before materials are ordered or work begins, we will normally try to accommodate cancellation. Once materials have been ordered, cut or work has started, we may deduct reasonable costs already incurred or may be unable to accept cancellation where the product is bespoke. We will explain any applicable cost.
Returns
A correctly made bespoke item cannot normally be returned simply because you change your mind or it does not fit a different vehicle from the one agreed. Nothing in this policy removes your legal rights if an item is faulty, not as described, not of satisfactory quality or does not match the specification we agreed.
If there is a problem, contact us as soon as possible with your order details, photographs and a description of the issue. We will assess it and, where appropriate, arrange a repair, replacement or refund in line with your legal rights.
Fitment and vehicle information
Fitment depends on accurate vehicle information and on the condition and layout of the van. Please tell us about existing linings, floors, furniture, seating, access requirements or alterations that could affect installation. If information supplied is incomplete or inaccurate, additional work or charges may be required and a new fitting date may be needed.
Collection and local fitting
SW Built products are currently supplied primarily through local fitting or collection from Ilton, Somerset, unless another arrangement is agreed in writing. Please do not travel until the appointment or collection time has been confirmed.
Contact
Questions or cancellation requests should be sent to swbuilt@outlook.com. Please include your name, order or enquiry details and vehicle information.